Is any time needed for a purchase to be added to a customer profile?
It may take up to 1 minute for a purchase (and any Reward $ given) to be added to a customer profile after processing it.
How recent is the data displayed in My Rewards Dashboard?
Results displayed in My Business and My Customers tabs are updated daily and include activity up until 11:59 PM on the previous day except for ‘Members’ and ‘Subscribed’ which are …
Where can my customers check their Reward $ balance?
Reward $ balance and the amount earned from the last purchase are printed at the end of the receipt. Reward $ balance can be printed only once. It will not …
How to edit customer info?
After you select an existing customer you can edit their details in the optional fields below the phone number. You don’t need to tap Don’t Redeem or Redeem Reward $ …
How Reward $ given are calculated?
Reward $ given are calculated by multiplying the Rewards $ rate and the total purchase amount (excluding Sales Tax and Service Charge). In case any Reward $ will be redeemed …
If a customer hasn’t opted-in for marketing campaigns, can they be rewarded with Reward $?
You can reward your customers and redeem Reward $, even if they have not opted-in for your SMS marketing campaigns. However, you will not be able to reach them with …
How to reverse a purchase with Reward $?
Currently we do not support purchase reversals at the terminal, please contact support having the Order ID ready, in order to assist you. However, you can refund any cash or …
How to know if a client already exists in my database?
Log in your My Rewards dashboard, go to My Customers and you will see a table with all your customers. Alternatively, during checkout at your Clover POS, select to pay …
How to reward customers and redeem Reward $ at Clover POS checkout?
During checkout at your Clover POS, select to pay with My Rewards $. A dialog will open, just fill-in the customer’s phone number. For new customers no suggestion will appear …
How to change Reward $ setting?
Adjust the Reward $ setting from the configuration tab in My Rewards Dashboard. Changes take effect immediately.