What if I exceed the 160 characters in a SMS?
You can send longer SMS than 160 characters that will be merged and displayed as one message on most handsets. When sending multiple SMS messages, each will be up to …
What channels can I use to send marketing messages to my customers?
Currently you can only communicate via SMS. We would be glad to hear from you if you need more marketing channels – drop us a line at support@rewardslabs.com and it …
How many campaigns can I run a day/week?
You can run as many campaigns as you want from each type per day/week within your SMS limit however bear in mind that spamming your customers will increase your subscriber’s …
How can I see the remaining SMS messages for my subscription tier?
In the Campaigns tab you will see the ‘SMS left’ box on the top of your screen. Information on how to get more messages is also available.
How to read my campaign results?
Campaign status – status can be either Active or Completed The two dates show the start & end date of the campaign The Reward $ – shows the size of …
How can I see my past campaigns?
All campaigns are listed in the ‘Campaigns’ tab in My Rewards Dashboard. Newest ones are displayed on top.
How can I schedule a campaign to be sent at a later time?
Currently we do not support scheduling of campaigns. Drop us a line at support@rewardslabs.com and it will be added to our future features list.
How can I modify an active campaign?
Currently you cannot modify a campaign once it has started. When the campaign ends, the campaign status will change to ‘Completed’ in the campaigns tab.
How my customers can opt-out from my SMS campaigns?
They can reply with STOP on any message received and will be added to the opted-out list immediately. From this time on they will not receive any of your marketing …
What if a customer replies to a marketing SMS?
You will not be able to see the reply message. However, it will be logged in our system.